About us

We create certainty from chaos.

Ortensie Group is a white-glove managed IT and cybersecurity firm in Midtown Manhattan. We keep growing businesses secure, running, and in the loop, so technology stops being the thing that goes wrong.

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Our story

The technology was rarely the hard part.Getting a straight answer was.

Before I founded Ortensie Group, I worked in IT at a number of companies. Every one of them had the same problem, and it was never the hardware.

It was communication. Problems went unexplained. Updates never came. People argued about whose fault something was while everyone else waited to get back to work.

I had seen what broken promises do to trust long before I saw it in IT. So I built a company on the opposite: tell clients the truth, explain things clearly, own the outcome, and fix the problem instead of debating it.

None of this is complicated. It’s just rare.Here, it’s the standard.

Leadership

The people behind your account

Ortensie Group’s leadership and escalation path. When something needs a decision above your account team, these are the people who make it.

Mathew Ortensie

Founder and CEO

Jay O'Donnell

Managing Director of Client Experience

How we operate

Five rules.Hold us to them.

These are our operating principles and our core values. It’s one list, because there’s no reason for them to be different.

01Tell the truth.

Especially when the mistake is ours. If something breaks on our watch, you hear it from us first, along with what caused it and what we’re changing.

02Communicate clearly.

No jargon, and no vague “we’re looking into it.” If you can’t explain the situation back to us in your own words, we haven’t finished explaining it.

03Own the problem.

Whose fault it is comes second. Getting you working again comes first, even when the cause is a vendor, a carrier, or a software update we didn’t write.

04Solve it. Don’t argue about it.

Arguing has never fixed a single outage. Our energy goes into the fix, and then into making sure it stays fixed.

05Do what we said we’d do.

The other four are worthless without this one. When we give you a date, we treat it as a commitment, not an estimate.

Our promise

You’ll always know what’s happening, what we’re doing about it, and who’s responsible.

What’s happening

You hear it from us first, in plain language. You should never discover a problem in your own business by tripping over it.

What we’re doing about it

A real plan with a real timeline. Not a ticket that quietly gets older while you wait.

Who’s responsible

A person, by name. Not a queue, not a chain of vendors, and never a shrug.

See how we work

By the numbers

Certainty, measured.

A promise is only as good as the service levels behind it. These are ours.

24/7

Monitoring and support, around the clock
<15min

Response time when you need us
99.9%

Uptime guarantee
<1min

To detect a threat

Where we work

Headquartered on Vanderbilt Avenue in Midtown Manhattan, serving businesses across

Get directions

New York, New Jersey, Connecticut, Pennsylvania.

52 Vanderbilt Avenue, 17th Floor New York, NY 10017

Industries

Where we do our best work

Explore our services

Staffing & Search When IT slows down, placements stop. We keep your desk moving all day. Explore Software & Technology Anything that stalls the team stalls the roadmap. We keep you shipping, securely. Explore Manufacturing & Logistics When the line stops, everything stops. We take the risk out before it reaches you. Explore Professional Services Billable time and client trust are on the line. We protect both. Explore

Get started

See where you stand.

Book a free security assessment. You’ll get a plain-English read on your risks and what to fix first, whether or not you end up working with us.

Request a free assessment Call (646) 825-5025

Prefer email? hello@ortensiegroup.com